Category restaurant customer service

The First 15 Seconds

This post is going to be rather short as in 10 minutes I have to go somewhere. So to get to the point quickly the first thing about going up to your new table is to put them at ease. What I do is stop and look at all of them in the eye and […]

Would You Have Tried To Talk Them Out of It?

Last night I had a couple who looked like they were in their late 60’s come in. He ordered the steak and lobster and she orders the ahi tuna. She ask me about the sauce and I explain and then I mention it is coming rare or at the most medium rare because any more […]