Well thank you all for your comments and insight as to the written email complaint I received last week. They have all been gracious and understanding and have provided me with some insight as to the going ons of working in a corporate chain.
The end result was the meeting with the GM and her follow up phone call with the guest.
From what I was told , the guest thought the whole meal and service provided by me was outstanding but at the end was just a tad confused on the gift card issue. Also it was mentioned that she hoped that it would not affect my job in any way.
The GM added to me that overall the service was outstanding up to that moment and that I am a very valuable employee and that it is like my first issue ever since I started. Everyday I show I absolutely care about what I am doing. In fact personally the last issue that I can remember when someone didn’t like me was on a cruiseship back in 93 when I spilt some soup on her by mistake of course.
BUT I am on record now and please sign this form stating that if it happens again I will be suspended and a third time my employment terminated.
So like an asshole I sign it! It is not like I know what to do when I get one of these but I figure I guess I have to sign it. And I am left with I am doing a fine job and don’t change this could have happened to anyone and the GM walks off. So before I know it I am wondering what the heck just happened.
I started asking others about what just happened and they tell me they wouldn’t have signed it and that it was pretty petty of her to do that. Others said that I don’t have to sign it. Now I am on record.
That shift I start wondering exactly what is the real reason she wanted my signature on that piece of paper.
Funnier things have happened. Anyone at any time can come in and complain about anything right now and if she wants to can suspend me. It can even be a set up for pete’s sake!
Now also I find out through asking others who have had a complaint if they ever had a piece of paper like the one I signed and some responses back to me have been , what piece of paper?
So in essence what every waiter needs is a manager who will back him or her up once in a while and I don’t have that anymore. I couldn’t be a manager of a chain restaurant I tell you cause I would be a waiter’s best friend when it came to times like this. If the effort is there I would back the server up. Sure make the guest happy as well but have a waiter sign something like that!
Wow talk about working now and having a great time! Geez what a vote of confidence! Thanks for standing up for me ! Really appreciate your handling of this situation making me feel like I want to be there knowing that when I provide outstanding service to someone and there is a misunderstanding the next time I can look forward to a nice holiday!
When was perfection a job requirement? As Gordon Ramsay would say , Fuck me…….
Sorry about the swear word but I am letting this one out………………….